Terms & Conditions

1. Who we are and what these terms cover

Raptor is a product of Shoonya Origins, based in Pune, Maharashtra, India ("Shoonya Origins", "we", "us"). These Terms & Conditions govern your use of the Raptor desktop application for Windows, the Raptor web application (including its CRM, email and WhatsApp modules and the in-app tools), the free tools and pages at shoonyaorigins.com/ventures/raptor, and any licence key we issue (together, the "Service").

They sit alongside the general Shoonya Origins Terms of Service. Where the two conflict in relation to the Service, these terms apply.

2. Accepting these terms

By installing the app, creating an account, entering a licence key or otherwise using the Service, you agree to these terms. If you use the Service for an organisation, you confirm that you have authority to bind it, and "you" includes that organisation. The Service is intended for business use by people who have reached the age of majority where they live.

3. The Service

Raptor helps B2B teams learn their own business, find and research prospects, draft outreach, coach calls, run campaigns and manage a pipeline. It has several parts:

• The Windows app, which runs on your computer and uses AI models that run locally on it.
• The web app, which includes a CRM, email and WhatsApp modules and a set of tools, and stores your workspace data on our infrastructure.
• Free tools and pages on our website, which run in your browser.

Features, usage limits and the number of users depend on your plan. We may add, change or remove features over time.

4. Accounts and licence keys

You must give accurate information when you register and keep it up to date. You are responsible for keeping your credentials and licence keys confidential and for everything done under your account. Do not share a licence beyond the number of users your plan allows. Tell us promptly if you suspect unauthorised use.

5. Licence and restrictions

Subject to these terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the Service for your internal business purposes. You may not:

• copy, modify, sell, sublicense, rent or distribute the software, or offer it to others as a service;
• reverse engineer, decompile or disassemble it, except to the extent the law allows despite this restriction;
• bypass, disable or tamper with licence checks, usage limits or security features;
• use the Service to build a competing product, or to interfere with our servers or the services we depend on;
• remove or alter proprietary notices, or use our name or logo without permission.

6. Your data and content

You keep all rights in the data and content you put into or create with the Service, including your Company DNA, prospect lists, contacts, pitches and campaign content ("Your Content"). By default, much of it stays on your own device. For anything you sync to or create in your Raptor workspace, you give us a limited licence to host, process and display it solely to provide the Service to you.

How we handle personal data is described in our Privacy Policy. You are responsible for keeping backups of the data on your device; the app includes an export feature for this.

7. Your responsibility for outreach

You decide who to contact, what to send and when. Raptor can research prospects, draft messages, schedule follow-ups and transcribe calls, but it does not make any of that lawful. You are responsible for complying with every law and platform rule that applies to your activity, including:

• anti-spam and email-sending laws, and telemarketing and do-not-disturb rules (including the TRAI regulations in India);
• data-protection laws (including India's Digital Personal Data Protection Act, 2023, and the GDPR where it applies), including having a lawful basis for contacting people and honouring opt-outs and unsubscribe requests;
• the WhatsApp Business and Meta messaging policies, and the terms of your email provider;
• laws on recording, transcribing and monitoring calls, including telling participants and obtaining any consent required.

You are the controller of the prospect and contact data you collect and use with Raptor.

8. Acceptable use

You agree not to use the Service to send unlawful, deceptive, harassing or infringing content; to impersonate anyone; to distribute malware; to attempt to access another person's data or accounts; or to overload or disrupt the Service. Raptor fetches public web pages on your behalf. You are responsible for making sure that your use is consistent with the terms of the sites you research and with applicable law.

9. AI-generated content

Raptor's suggestions, scores, summaries and drafts are produced by AI models and by statistical methods. They can be inaccurate, incomplete or unsuitable. Our validation step reduces unsupported claims in generated pitches, but it cannot remove them entirely. You are responsible for reviewing anything before you rely on it or send it. Fit scores, forecasts, ROI figures and simulations are estimates for guidance, not promises of any result.

10. Third-party services

The Service works with third-party software and services, including the Ollama runtime and the open AI models it runs, our authentication and database provider, our payment processor, our transactional email provider, search providers, your own email provider and Meta's WhatsApp platform. Your use of them may be subject to their own terms and licences. We are not responsible for their availability or conduct.

11. Plans, fees and payment

Paid plans and add-ons are priced as shown on the pricing page and at checkout at the time you buy. Payments are processed by our payment processor, which may add applicable taxes. Recurring plans renew for the same period until you cancel. Founding-member and other promotional pricing is governed by the terms of that offer as stated when it is made. Refunds, if any, are governed by the terms shown at checkout and by applicable law. We may change prices for future billing periods, and we will give notice before a change takes effect. We may suspend paid features if a payment fails.

12. Free tools and free tier

Free tools and any free tier are provided as they are and may be changed, limited or withdrawn at any time.

13. Intellectual property

We and our licensors own the Service, including the software, the Raptor name and logo, and our content. Nothing in these terms transfers ownership to you. If you send us feedback or suggestions, you allow us to use them without restriction or payment.

14. Updates and availability

The app may update itself to deliver fixes and features. We aim for a reliable Service but do not promise that it will be uninterrupted or error-free, and some features need an internet connection.

15. Disclaimer of warranties

To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant any particular business result, revenue outcome, email deliverability or the accuracy of any AI output.

16. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the twelve months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

17. Indemnity

You will defend and indemnify us against claims, losses and costs (including reasonable legal fees) arising from Your Content, from the outreach you carry out with the Service, or from your breach of these terms or of the law.

18. Suspension and termination

You may stop using the Service at any time and cancel a paid plan as described at purchase. We may suspend or end your access if you breach these terms, if your use is unlawful or harms others, or if you do not pay. When your licence ends you must stop using the software. Data stored on your device remains yours; export what you need. Provisions that by their nature should continue, including those on ownership, disclaimers, liability, indemnity and governing law, will continue.

19. Governing law and jurisdiction

These terms are governed by the laws of India. The courts located in Pune, Maharashtra have exclusive jurisdiction over any dispute arising from them or from the Service.

20. General

These terms, together with the Privacy Policy and any order or plan terms, are the whole agreement between us about the Service. If a provision is unenforceable, the rest continues to apply. You may not assign these terms without our consent; we may assign them as part of a business transfer. A failure to enforce a right is not a waiver of it.

21. Changes to these terms

We may update these terms from time to time. We will post the new version here with a new effective date, and give notice of material changes through the website or the app. Using the Service after a change takes effect means you accept it.

22. Contact

Questions about these terms: contact@shoonyaorigins.com. Shoonya Origins, Pune, Maharashtra, India.